How a Personal-Injury Firm Stopped Losing Cases to After-Hours Voicemail
A small personal-injury firm was missing first-call intake outside office hours. A 24/7 AI voice agent now runs first-touch intake on every call.
Intake coverage — every prospective-client call answered live
Qualified consultations booked per month
Of after-hours callers reach a live intake instead of voicemail
From kickoff to launch
The challenge
For a personal-injury firm, the first call from a potential client decides the case. And those calls rarely arrive at a convenient time — a car accident at 9pm, a fall on a Saturday. The firm, six people including the attorneys, had no way to answer them. Calls went to an after-hours voicemail.
The partners knew what that meant: a caller who reaches voicemail almost always dials the next firm on the list. They were paying for marketing that generated calls, then losing a share of those calls at the very last step — silently, with nothing to measure.
What we built
We deployed a 24/7 AI voice agent to answer every call to the firm, scripted specifically for legal intake:
- First-touch intake — runs the firm's intake script: matter type, date and basic facts of the incident, injuries, contact details.
- Qualification — screens for the case types the firm takes and flags urgent matters; non-fits are handled politely and logged.
- Consultation booking — books qualified prospects straight into the attorneys' calendars.
- Hand-off — every call ends with a structured summary delivered to the team, so the attorney walks into the consultation already briefed.
It explicitly does not give legal advice — it gathers information and books the consultation. Anything requiring judgment routes to an attorney.
The agent went live 11 days after kickoff.
The results
Every prospective-client call is now answered live — evenings, weekends, and during the stretches when the office line used to be busy. 100% of after-hours callers now reach a structured intake instead of a voicemail greeting.
In the first full month the firm booked 14 additional qualified consultations it would previously have lost — without adding a single staff member or changing how the attorneys work.
What it changed
The firm stopped paying for leads it couldn't catch. The intake the attorneys receive is also cleaner: a consistent script means every consultation starts with the same complete picture.
A potential client who hits voicemail is already calling someone else. The only fix is to answer — every time.
See how an AI voice agent for law firms handles first-touch intake, or book a free call to map it to your practice areas.
What we used in this project
AI Phone Answering Service for Small Business
A done-for-you AI phone answering service that answers every call, books appointments, and captures the leads your team misses — day, night, and weekends.
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